Ridgeline Plumbing & Drain
Owner-operator, 6 techs, about $1.4M revenue. Interview with Marek; reviewed by our team. OQ score 58/100.
You're losing about 14 hours a week to work that shouldn't touch you.
Quoting, dispatch changes and invoice chasing all route through the owner. Five fixes recover an estimated 14.5 hours a week for about $214/mo in tools. Three can be live in 4 days. Net value is about $5,550/month at your $95/hr owner rate.
Do the top-left first.
Quote templates · Automated invoice reminders · Missed-call text-back
Dispatcher hire / VA for scheduling
Google review request automation
Custom CRM migration (skip for now)
Five tools, $214 a month.
| Fix | Tool | Cost/mo | Hrs/wk saved |
|---|---|---|---|
| Quote templates + e-sign | Jobber Core | $39 | 4.5 |
| Invoice reminders | QuickBooks Online (auto-reminders) | $0 (existing) | 2.0 |
| Missed-call text-back | OpenPhone | $15 | 2.0 |
| Scheduling VA (10 hrs/wk) | Virtual assistant | $160 | 5.0 |
| Review requests | Jobber add-on (included) | $0 | 1.0 |
| Total | $214 | 14.5 |
Live by Friday.
- Day 1Turn on QuickBooks invoice reminders. Set up OpenPhone missed-call text-back.
- Day 2Build your top 5 quote templates in Jobber.
- Day 3Send every new quote from templates. Turn on review requests.
- Day 4Write the scheduling SOP and post the VA role.
When you're ready for more.
- Maintenance-plan membership offer to past customers (est. +$3k/mo recurring)
- AI receptionist for after-hours calls
- OQ Retainer: we build and run these fixes with you (below)
Hourly rate × hours saved − tool costs
$95/hr × 14.5 hrs/wk × 4.33 wks = $5,965/mo
− tool costs $214/mo
= $5,751/mo net (≈ $69,000/yr)
Formula: monthly ROI = owner hourly rate × hours saved per week × 4.33 − monthly tool costs. Clears the 5-hour guarantee threshold 2.9×.
Book your 30-minute review call.
We walk the plan with you, line by line, and you decide the next move.
OQ Retainer: we build it with you
- Two working sessions a month
- We set up the tools, write the SOPs, and track hours saved
- Founding rate: the price goes up after every two new clients
Ladder: Free Snapshot → $997 OQ (5-Hour Guarantee) → Retainer from $1,000/mo.
